Refund Policy
60-Day Money-Back Guarantee
We stand behind our products with a 60-day money-back guarantee. If you're not completely satisfied, you can request a full refund including the complete product price and original shipping and handling fees.
How to Request a Refund
To request a refund, please contact our customer support team:
- Email: support@usapharmaceutical.com
- Phone: (959) 224-1235
Please provide your order number or the email address used for the purchase.
Refund Eligibility
- Your refund request must be made within 60 days of the delivery date
- You must provide your order number or the email address used for the purchase
- Refunds are limited to one per customer
Return of Products
In most cases, you are not required to return the product to receive a refund. However, we reserve the right to request the return of products in certain circumstances.
Return Shipping Policy
In most cases, you are not required to return the product to receive your full refund. If a return is requested, we will provide instructions and cover the return shipping costs.
Fulfillment House Return Address
If you need to return a product, please send it to:
Returns Department
19655 E 35th Drive
Suite 100
Aurora, CO 80011
United States
Important: Please include your order number inside the package to ensure proper processing.
Processing Time
Once your refund is approved, you will receive a full refund including the complete product price and original shipping and handling fees. Please allow 5-10 business days for the funds to appear in your account. The exact timing depends on your bank or credit card company.
Questions?
If you have any questions about our refund policy, please don't hesitate to contact our customer support team at support@usapharmaceutical.com or (959) 224-1235.